General Service Information
General Service InformationStaff Skills & Development
Camino Healthcare Group regularly reviews the skills, experience and competencies of its staff to ensure staffing levels, skill mix and staffing ratios are maintained. New employees to will be inducted appropriately to ensure that they are of suitable competency and capability.
Admissions to Service
Admissions can be either through emergency placements 24 hour a day 7 days a week. You will receive a response within 4 hours for a crisis referral and within 72 hours for a non-crisis referral. Admission can also be planned and follow a period of transition work.
Involving People Who Use the Service
Camino Healthcare Group is committed to developing the best possible package of care and recognises the importance of meaningful collaboration, involvement, communication and engagement with the people who receive the service and family and carers.
Clinical Governance
Camino Healthcare Group has a robust framework in accordance with the Health and Social Care Act 2008 to ensure the areas of Regulations 4 to 20 (A) of the Regulated Activities Regulations are complied with.
Complaints & Compliments
The name of the person responsible for dealing with complaints and compliments is:
Dickson Zindawa - Registered Manager
Privacy
Camino Healthcare Group will ensure that the way in which its affairs are conducted, and the compassionate care it delivers to each person, reflects exceptional practice towards establishing relationships which are founded in respect for one another, together with the right to have privacy and dignity recognised and maintained.
Innovative Mental Healthcare
We are passionate about what we do and we do it at the highest standard.